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A. We are open from 8am-6pm, Monday-Saturday.

A. Please click here to get an instant quote for the item(s) you’re interested in.

 A. Our number is (910) 488-5558. To best assist you, please fill out the Quote Form if possible prior to calling.

A. We offer a generous cancellation policy. As long as you contact us at least 4 hours before your Event Start Time on your contract, you can either get half of your Event Total refunded (if you’ve paid in full) or be given the option to reschedule within 6 months. If you’ve only paid the 50% reservation deposit, this is non-refundable, as we have reserved your items for you. In rare cases, we may have to cancel due to unsafe weather conditions or other extreme circumstances, and in that case, you will receive a full refund. Please see your contract for complete details.

A. Normally, our last scheduled pick-up will be at 5:30 pm. If you must keep the rentals beyond that, you’ll either have to have the rentals picked up the next day or pay an After Hours Labor fee to have everything picked up late.

 A. No! Since we are closed on Sundays, all Saturday to Monday rentals are only charged the 24 hour price. Party on!

A. Per your contract, we will deliver between 30 minutes and 3 hours prior to your Event Start Time. So if your Event Start Time is 2pm, our guys will arrive between 11am and 1:30pm. And don’t worry, we take into account how long the setup will take, so we’ll be done before your event starts!

A. Some of our larger tents will often be setup the day before your Event Start Time, especially if your Event Start Time is prior to 4pm. Smaller tents are usually setup in accordance with our normal policy, as explained in the answer above. Please discuss your event in detail with our sales team so that we can plan your setup according to your needs.

Q. What are your hours of operation?

      A. We are open from 8am-6pm, Monday-Saturday.

Q. How much does ____ cost?

      A. Please click here to get an instant quote for the item(s) you’re interested in.

Q. What is your phone number?

      A. Our number is (910) 488-5558. To best assist you, please fill out the Quote Form if possible prior to calling.

Q. What is your cancellation policy?

      A. We offer a generous cancellation policy. As long as you contact us at least 4 hours before your Event Start Time on your contract, you can either get half of your Event Total refunded (if you’ve paid in full) or be given the option to reschedule within 6 months. If you’ve only paid the 50% reservation deposit, this is non-refundable, as we have reserved your items for you. In rare cases, we may have to cancel due to unsafe weather conditions or other extreme circumstances, and in that case, you will receive a full refund. Please see your contract for complete details.

Q. My event ends after 5:30pm, when will the equipment be picked up?

      A. Normally, our last scheduled pick-up will be at 5:30 pm. If you must keep the rentals beyond that, you’ll either have to have the rentals picked up the next day or pay an After Hours Labor fee to have everything picked up late.

Q. Do I have to pay the 3-day price for a Saturday-Monday rental?

      A. No! Since we are closed on Sundays, all Saturday to Monday rentals are only charged the 24 hour price. Party on!

Q. When will my rentals be delivered?

      A. Per your contract, we will deliver between 30 minutes and 3 hours prior to your Event Start Time. So if your Event Start Time is 2pm, our guys will arrive between 11am and 1:30pm. And don’t worry, we take into account how long the setup will take, so we’ll be done before your event starts!

Q. What if I got a large tent, when will it be delivered and setup?

      A. Some of our larger tents will often be setup the day before your Event Start Time, especially if your Event Start Time is prior to 4pm. Smaller tents are usually setup in accordance with our normal policy, as explained in the answer above. Please discuss your event in detail with our sales team so that we can plan your setup according to your needs.